Job Role - Social Media Support Specialist.
Location of Job - Work From Home.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Providing the best customer experience when handling member queries and feedback on social media and review channels
- Supporting Root Cause Analysis and internal feedback loops with front-line support and specialist domains to mitigate an increase and repeat of complaints
- Helping to cultivate and maintain a unique and customer-centric culture
- Having the opportunity to support other members of the wider Tide team
- Investigating complex issues and engaging with the PR, marketing and content teams
- Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
- Working on shifts.
Qualification Required - The candidates must be a bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Tide.
Pay Scale/CTC - The average salary of an Social Media Support Specialist at Tide is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Excellent spoken and written English skills
- Good understanding of content creation and community management principles
- Great communicator, you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers
- You have experience with handling queries via at least one social media platform for a minimum of 1 year is preferred
- You enjoy finding novel ways to solve difficult problems
- Strong organizational skills and you are able to juggle priorities to ensure that members get the best support experience
- Good understanding of financial services terminology
- Mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
- Comfortable using industry tools like Kustomer, GSuite, and Jira.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher
- Aspirants with no experience can also apply for Tide.
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How to Apply for Tide - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (02-03-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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