Tide Campus Drive 2023 for Customer Service Specialists | Work From Home | Proceed Online

Tide - Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises. It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and integrated invoicing). Tide 2023 scheduled for the role of Customer Service Specialist for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Customer Service Specialist.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Calling customers to determine whether blocked card transactions are fraudulent or genuine
• Messaging customers to inform them of work being done by other teams to resolve other blocked payments
• Obtaining the details of any potential fraudulent activity form the customer and providing to our Level 2 investigation team
• Communicating with our payment provider to ensure future genuine transactions from customers are not blocked
• Ensuring customers are are contacted as quickly as possible and are satisfied with the service and solutions they’ve received
• Following defined workflows but always looking for better ways to do things (we will change them when you find them!)
• Working as part of a team to deliver great customer service.
  

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Tide.

Pay Scale/CTC - The average salary of an Customer Service Specialist at Tide is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• You have excellent spoken and written English skills
• You comfortable using industry tools like Zendesk, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You have really strong organizational skills
• You have some experience working in customer service for the finance industry
• You have some experience working in startups
• You are able to support business in evening and night shifts.
  

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Fresher aspirants can also apply for Tide recruitment.

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How to Apply for Tide - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Click Here to Apply

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (25-10-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification

 All The Best