Job Role - Customer Service Associate (Night Shift).
Location of Job - Work From Home.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail- Deeply understand implicit and explicit customer needs and requirements and give them the best suited price/ service/ delivery options in the first go
- Respond to inbound support tickets, ensuring they receive timely, useful information to reduce friction while using the service
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals
- Troubleshoot and resolves client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition working with cross functional teams on allied organization goals and projects
- Handle all of our tickets and calls with the ability to answer any and all questions in regards to the Editage website and EOS platform and escalate complex issues when appropriate.
Qualification Required - The candidates must be a 12th pass or a bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Cactus.
Pay Scale/CTC - The average salary of an Customer Service Associate at Cactus is Rs 30,000 per month approximately which will be around 3.6 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Have excellent written and spoken communication skills
- English mandatory, other languages are welcome
- Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results
- Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
- Have excellent interpersonal and intercultural skills and can work with global teams.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher
- Freshers and experienced both are eligible for Cactus.
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How to Apply for Cactus - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (11-11-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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