Tide Campus Drive 2024 for Customer Support Associates | Work From Home | Online Application

Tide - Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises. It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and integrated invoicing). Tide 2024 scheduled for the role of Customer Support Associate for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Customer Support Associate (Night Shift - Back Office and Outbound calls).

Location of Job - Work From Home/Office - Hybrid.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Making outbound calls to customers and collecting required information
• Using chat, phone and email to ensure proper communication
• Juggling priorities to ensure that members get outstanding support experience meaning time is of the essence and detailed product knowledge is vital
• Staying up to date on the general topics supported by the Member support team
• Helping members understand what is required from them and keeping them up to date throughout various stages of investigation
• Exploring data and aiding with reporting in order to track the performance of products and services
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office task.
  

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Tide.

Pay Scale/CTC - The average salary of an Customer Support Associate at Tide is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• You have excellent spoken and written English skills
• You comfortable using industry tools like Zendesk, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You have really strong organizational skills
• You have some experience working in customer service for the finance industry
• You have some experience working in startups
• You are able to support business in evening and night shifts.
  

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants must have minimum 1.5 years of experience as an customer support associate.

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How to Apply for Tide - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Click Here to Apply

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (20-06-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best