DigitalOcean Campus Drive 2023 for Customer Support Specialists | Online Application

DigitalOcean - DigitalOcean simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. DigitalOcean 2023 scheduled for the role of Customer Support Specialist for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Customer Support Specialists.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Responding to tickets generated by our customers in a timely manner
• Providing thoughtful, personalized communication to solve our customer’s issues
• Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
• Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
• Working both collaboratively and independently within a team setting
• Creating and updating knowledge-based articles
• Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events
• Making informed decisions to solve issues that balance the needs of customer and company
• Sharing best practices and improving your team while seeking the same in return.
  

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by DigitalOcean.

Pay Scale/CTC - The average salary of an Customer Support Specialist at DigitalOcean is Rs 32,500 per month approximately which will be around 3.9 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• Excellent written and verbal communication skills
• Share knowledge with our team and community
• Passion for driving excellent customer experiences while providing critical account and billing expertise
• Tenacity to overcome obstacles to achieve our goals and initiatives
• Prior experience or knowledge of Escalation and Incident Management procedures
• Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
• Identification with our brand and team culture
• Self-motivated with a great sense of responsibility
• Sound independent decision making
• A keen eye for detail.
  

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for DigitalOcean.

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How to Apply for Digital Ocean - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Click Here to Apply

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (28-12-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification   

 All The Best