Diebold Nixdorf Campus Drive 2023 for Associate Service Desk Specialists | Online Application

Diebold Nixdorf - Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets. Diebold Nixdorf 2023 scheduled for the role of Associate Service Desk Specialist for 12th pass. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Associate Service Desk Specialists.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system
• Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists
• Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.)
• Uses remote tools to troubleshoot, analyze and resolve technical issues
• When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps
• Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancellations, additional information)
• Informs manager or dedicated IRM team in case of customer escalations
• Documents all activity and updates the appropriate knowledge management, reporting and other systems
• Ensures high levels of customer satisfaction at all times.
  

Qualification Required - The candidates must be at least 12th pass.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Diebold Nixdorf.

Pay Scale/CTC - The average salary of an Associate Service Desk Specialists at Diebold Nixdorf is Rs 33,300 per month approximately which will be around 4.0 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• Native Speaker quality in required local language/primary language
• English language skills are additionally implied
• PC literacy, especially usage of Microsoft Office package
• Willingness to work in shift models, based on customer requirements
• Industry Knowledge preferred
• Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
  

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants having six months of experience in call center environment is recommended.

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How to Apply for Diebold Nixdorf - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Click Here to Apply

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (31-07-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification  

 All The Best