Job Role - Customer Experience Manager.
Location of Job - Delhi will be the job location for this hiring.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Supervision of Station Handling Agents concerning above and below the wing activities on a daily basis such as Passenger Services (Check-in, Ticket Desk, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), Baggage Services, Load Control, Commissary & Catering, Aircraft Cleaning, Fuel Services, Maintenance Services
- Responsible for daily safety of Operations at the station
- Ensure Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause and implementation of corrective measures to address them, as well as means to verify effectiveness
- Report daily (using Daily Synopsis and other means) on any issues, deficiencies or failures in Operating procedures, that require correction or communication to other members of the Management team or other departments within the Company
- Ensure a high quality and safe level of Customer Service especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to any applicable country Law(s), Canadian Law and internal policies and procedures
- Coordinate ad-hoc daily activities with local Station
- Handling Agent when needed (especially during IRROPS)
- Maintain accurate Emergency Response manuals and participate in Emergency Procedure Training
- Monitor and optimize results (OTP, PAWOB, Over catering, etc.) and implement corrective actions involving all relevant Stakeholders where required
- Ensure regular communication with local Station Handling Agents in order to maintain high level of quality
- Effectively liaise /cooperate with other Departments and suppliers on an ongoing basis, such as Maintenance, AC Cargo and fuel companies to meet Service and Operational requirements
- Consistently communicate the Company direction and corporate core values
- Manage the expenditure and costs on the assigned shift.
Qualification Required - The candidates must be a bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Air Canada.
Pay Scale/CTC - The average salary of an Customer Experience Manager at Air Canada is Rs 41,600 per month approximately which will be around 5.0 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Strong understanding of airport operations and passenger movements
- Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class
- Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind
- Must have ability to work shift, weekend and statutory holidays and work beyond restored hours due to irregular flight operations
- Strong commitment to teamwork & commitment to employee engagement
- Excellent Interpersonal skills
- Possess an energetic and tenacious attitude
- Fluent in English, oral and written; other languages an asset
- Demonstrate passion for travel
- Advance knowledge of Word, Excel
- Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset
- Must have the right to work in India unrestricted.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face, to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher
- Aspirants must have at least two years of experience in a managerial role and experience in the Airline industry.
How to Apply for Air Canada - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (01-05-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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