Job Role - Customer Service Representative.
Location of Job - Gurgaon.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Take charge on inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations
- Represent Expedia in a professional and positive manner
- Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
- Contact customers, travel partners, and internal teams via phone and email
- Handle queues for areas of responsibility to ensure response time goals are met
- Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues
- Identify problems, conduct root cause analysis and propose forward looking solutions
- Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention.
Qualification Required - The candidates must be a bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Expedia.
Pay Scale/CTC - The average salary of an Customer Service Representative at Expedia is Rs 34,500 per month approximately which will be around 4.1 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Traveler-focused and able to work expertly with both internal and external customers
- Ability to perform work activities requiring teaming, guiding, and influencing colleagues
- Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation
- Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
- Shows good judgment and common sense. Skilled in fair and impartial discernment
- Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner
- Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
- Organized and thrives in a complex work environment, balancing multiple tasks and priorities
- Excellent written and spoken English, and a shown interest in English language
- Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
- Have the ability to work any shift.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher - Freshers and experienced both are eligible for Expedia.
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How to Apply for Expedia - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (23-04-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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